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RETURN & REFUND POLICY
You have the right to cancel your order within seven days of placing it online (the start of your contract with us), or within seven days of receipt of the goods (whichever is the longer). If item was already dispatched please return it within the same packing and notice us for postage date and time. We will issue you a full refund and postage expenses.
Should you wish to return items please return them to us within 14 days and we will refund the cost of the goods. Returns made within 7 days will be open to a full refund credited back to your account.
Please note we can only accept items back in perfect condition. We recommend that items should be carefully wrapped and sent back using registered mail to provide you with proof of dispatch and delivery. Please enclose a copy of your receipt and contact details.
If for any reason you are unhappy with your Product, please contact customer services via email at:
or call 020 7226 9930
All prices are displayed in Pounds Sterling. We do not accept any other currencies.
We accept payments using Payments Express. You are protected by Payments Express Protection when you are buying from us.
We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.
Refunds will be made using the original payment method except for orders purchased online via Payments Express which, at this time, cannot be returned to stores for a refund and can only be returned by post.
We are unable to accept any responsibility for return items that are lost and/or damaged in the post. You must ensure that the returned items packaged in a box must be returned with an outer box and packaging for protection.
USE OF EPICZEN WEBSITE
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use this website content in any way except for your own personal, non-commercial use. Any other use of this website content requires the prior written permission of Box of Jewellery.
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of this website.
The EpicZen do not collect any personal information not related within the order. The EpicZen does not share or distribute any personal information to third parties.
DISCLAIMERS AND LIMITATION OF LIABILITY
Under no circumstances will Box of Jewellery be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):
Loss of data;
Loss of revenue or anticipated profits;
Loss of business;
Loss of opportunity;
Loss of goodwill or injury to reputation;
Losses suffered by third parties; or
Any indirect, consequential, special or exemplary damages arising from the use of this website regardless of the form of action.
Box of Jewellery does not warrant that functions contained in this website content will be uninterrupted or error free, that defects will be corrected, or that Box of Jewellery or the server that makes it available are free of viruses or bugs.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales.
INTERNATIONAL BUYERS – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These additional charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
Please allow 2-6 weeks for delivery depending on your customs office.