Zero Tolerance Policy

EpicZen is a small, hard-working family business. We always go the extra mile to ensure that your visits go smoothly and that the wow factor has been achieved. Our team deserve a healthy and supportive working atmosphere. We will never treat you rudely or threateningly, and we expect the same in return.

Regardless of the reasons, we have a zero-tolerance policy for any verbal or nonverbal abuse, harassment, bullying, aggression, passive aggression, insults, threats, sarcasm, hostility, rudeness, racism, homophobia, misogyny, sexism, disability discrimination, religious discrimination, ageism, raised tone of voice, backhanded comments or anything else that can cause emotional bruising to our dear team members! Depending on the severity of the offence, we retain the right to refuse to serve a person or a business in the future or report the incident to the relevant authorities or police.

Our shop is equipt with quick response panic trigger equipment. Any attempt that compromises our staff’s safety will be dealt with the highest priority and have the most severe legal coincidences!

All the calls to and from our office are recorded; this includes communication with our team members.